Sales Manager managing a B2C sales team in a call center environment. Leading operations, training, and performance management for driving revenue growth at Point Digital Finance.
About the role
- Sales Specialist driving awareness and sales of Zendesk’s CcaaS platform in the Western U.S. Collaborating across teams and engaging with vendors to optimize customer interactions.
Responsibilities
- Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
- Engage with vendors and delivery partners to align on best practices and sales strategies.
- Assist with running customer discovery calls and managing deal progress across the territory.
- Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
- Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
- Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
- Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
- Represent Zendesk for Contact Center at regional events and conferences.
Requirements
- Minimum 7 years of experience in cloud contact center sales
- Proven experience in channel sales
- Technical expertise in Zendesk and Amazon Connect is advantageous
- Ability to work autonomously and as part of a fast-paced team
- Experience selling at the C-level
- Proven track record in achieving sales targets
- Proven ability to proactively pursue new business opportunities
- Strong communicator - great writer, speaker, and listener.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Sales Executive specializing in telecom solutions for corporates at Automatízate Negocios. Involves phone sales, client management, and achieving sales goals in a hybrid setup.
Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
BSS Provider Experience Representative answering provider inquiries at Banner Health. Delivering customer service in a fast - paced hybrid environment in Arizona.
Virtual Branch Services Representative at KEMBA Financial providing sales and service support for Member - based business. Professionally servicing Member activity and ensuring compliance with policies and procedures.
Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.
Proactive Contact Center Technician responsible for CCaaS platform configurations and integrations. Collaborating with business stakeholders to optimize technical solutions in hybrid work environment.
Call Center Agents in a diverse environment in Greece. Collaborate and develop communication skills in a hybrid workplace setting.
Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.