Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
ZE
Hybrid AI Success Strategist, Customer Success – German or Italian Speaker
Posted 3 hours ago
About the role
- AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
Responsibilities
- Own customers’ multi-year AI roadmap and execute cross-functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs
- Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements
- Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers
- Serve as the design authority for customers’ AI deployments — lead solution design reviews
- Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success / Experience
- 1+ years of AI related experience
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
- Excellent program management and cross-functional influence skills.
- Familiarity with emerging AI trends is a plus
- Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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