AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast-paced startup environment in Chicago.
Responsibilities
- Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts
- Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints
- Act as a primary internal advocate for clients, providing essential feedback
- Serve as a trusted product expert, providing tailored recommendations
- Proactively identify and resolve client concerns
- Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey
Requirements
- A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role
- Demonstrated success in a B2B Account Management or Client Success role
- Exceptional communication, negotiation, and relationship-building skills
- A history of thriving in fast-paced, high-pressure environments
- Strong analytical skills with an aptitude for leveraging data
- Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans to meet all employees' needs
- Many benefits and perks that are not listed
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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