AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
Responsibilities
- Work closely with internal teams to align account activities with each client's strategic objectives and specific needs
- Execute agreed plans meticulously, meeting deadlines mutually established with the client
- Develop and maintain comprehensive joint impact plans for your key accounts
- Proactively inform and guide clients on new features and updates
- Monitor adoption and usage trends
- Identify potential churn risks and retention challenges
- Identify upsell and expansion opportunities
- Conduct regular, clear business and strategic reviews
- Act as the primary advocate for clients
Requirements
- 7 to 10 years (or more) of professional experience
- Proven experience in Management Consulting, Client Success, Account Management, Business Development, or another client-facing role
- Experience working with complex, multi-divisional, and multi-geographic clients
- Experience collaborating with cross-functional teams (e.g., Sales, Product, Marketing, Services)
- Comfortable working in a startup-like environment
- Project management experience is an asset
- Relevant experience in social or media intelligence, SaaS, PR, or Marketing
- A bachelor's degree or higher is preferred for this role
- Willingness to embrace our hybrid work schedule
- Native or near-native proficiency in French is essential
Benefits
- 25 days of paid annual leave
- RTT or equivalent
- One additional day off on your birthday
- Lunchr meal vouchers
- 50% reimbursement of public transport subscriptions or a financial contribution for kilometers cycled by bike
- Competitive health insurance with 50% covered by Meltwater
- Free Calm app subscription for you and your loved ones
- Family leave program
- Opportunities for ongoing professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.
Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast - paced startup environment in Chicago.
Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.
Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
VP, Global Customer Success architecting post - sales growth engine for Fastly. Leading global team for health, retention, and expansion of prestigious enterprise accounts.