AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Responsibilities
- Own and develop relationships with key, strategic, or complex customer accounts
- Partner with senior customer stakeholders to define goals, success metrics, and long-term value plans
- Lead strategic conversations that connect Ingrid’s product and capabilities to customer business outcomes
- Drive retention, renewal, and expansion planning together with Sales
- Use structured customer insights and data to influence internal priorities and decision-making
- Act as a trusted advisor to customers, helping them optimize delivery as a driver of performance and growth
- Contribute to team development, scalable ways of working, and continuous improvement initiatives
- Build customer advocacy through references, case studies, and industry-facing storytelling where relevant
Requirements
- Strong experience in Customer Success, Account Management, or a similar customer-facing strategic role
- Experience in logistics, ecommerce, delivery, or retail tech
- Experience managing complex or high-value accounts with multiple stakeholders
- Confidence working with senior decision-makers and leading executive-level conversations
- Strong commercial understanding and the ability to connect product adoption to business value, retention, and growth
- A structured and data-driven way of working, with the ability to use insights to influence decisions
- A proactive mindset and the ability to work independently in ambiguous or complex environments
Benefits
- Collaboration
- Curiosity
- Impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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