Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
About the role
- VP, Global Customer Success architecting post-sales growth engine for Fastly. Leading global team for health, retention, and expansion of prestigious enterprise accounts.
Responsibilities
- design and execute a 5-year strategic roadmap for the Global Account Management org
- own the global strategy for renewals and upsells
- lead the development of a programmatic approach to customer health
- bridge the gap between Sales, Product, and Support
- act as the executive sponsor for strategic global accounts
- recruit, develop, and inspire a high-performing global team
Requirements
- 15+ years of leadership in Account Management or Customer Success
- deep understanding of Internet infrastructure (CDN, Security, Cloud, Edge computing)
- proven track record of scaling global teams and implementing tech stacks (e.g., Salesforce, Gainsight)
- expert-level experience in high-stakes contract negotiations
- organizational savvy in a matrixed environment
- BA/BS preferred; MBA or equivalent advanced degree is highly preferred
Benefits
- medical, dental, and vision insurance
- Family planning
- mental health support
- Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 12 paid local holidays in 2026
- 12 paid company wellness days
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Leading CRM platform management at ooba to enhance customer engagement, sales, and operational efficiency. Focusing on process design, data integrity, and user adoption.
Senior Customer Success Manager working with elite football clubs to optimize performance and utilization of biomarker testing. Translating data into actionable insights and fostering strategic relationships.
Centr seeking CRM Specialist to improve lifecycle strategies for user engagement through email, push, and SMS campaigns. Responsibilities include campaign delivery, automation, and collaboration with stakeholders.
Senior Customer Success Analyst managing B2B client relationships at Amcham Brasil. Engaging with clients to implement tailored success plans and achieve results.
VP Customer Success accountable for user adoption and retention in a growing B2B/B2G SaaS company. Leading post - sales organization to improve customer experience and operational efficiency.
Mission Success Manager ensuring seamless integration of Zignal’s software into customers’ operations. Focused on supporting national security and defense through technical expertise.
Customer Success Analyst bridging customers and data platform at a growing B2B SaaS company. Focused on technical onboarding, data management, and enhancing customer success.
Customer Success Specialist bridging customers and Dcycle's data platform. Handling enterprise client accounts and ensuring technical onboarding and implementation success in sustainability management.
Head of Strategy & Operations at Pennylane focusing on team management and operational excellence in Partner Success department.