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About the role
- Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Responsibilities
- Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
- Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement.
- Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
- Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
- Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
- Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.
Requirements
- A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
- Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
- Exceptional communication, negotiation, and relationship-building skills.
- A history of thriving in fast-paced, high-pressure environments.
- Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
- Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.
Benefits
- competitive salary package including equity and 401K
- multiple medical, dental, and vision plans to meet all of our employees' needs
- many benefits and perks that are not listed
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