Hybrid Customer Success Specialist

at Honeywell

• Job title: Customer Success Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $70,100 - $87,600 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Pittsford, United States

About the role

• Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.

Responsibilities

• Support customer relationships to retain revenue and to grow the monthly recurring revenue.
• Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
• Help drive product adoption with the customer and ensure quick time to value.
• Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
• Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

Requirements

• 1-2 years of account management experience within a success software-oriented business.
• Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
• Proven track record of being proactive, success oriented, analytics focused and predictive.
• Demonstrate true passion for customers and their success.
• Demonstrate organizational and project management skills.
• Exemplary written and verbal communication skills.
• Demonstrate facilitation and decision-making skills.
• Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them.
• Possess the ability to find solutions for customers that match the technology offerings within the business.
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
• A desire to work within a high performing, self-directed team.

Benefits

• employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP and Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays