Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Operacional strategy analyst at YDUQS developing and monitoring financial recovery models. Driving campaign strategies and optimizing processes for student retention and engagement.
Responsibilities
- Pricing: Develop and monitor pricing models and policies for delinquent students, ensuring a balance between debt recovery, margin and financial sustainability. Evaluate price elasticity, propose adjustments, and support strategic renegotiation decisions;
- Campaigns and Results: Plan, execute and analyze collection campaigns, optimizing cadence, channels and segmentations. Measure outcomes and recommend continuous improvements based on performance data and student behavior;
- Portfolio Sales: Support the definition of strategies and criteria for the sale of delinquent portfolios, ensuring value maximization and risk mitigation. Prepare profitability analyses, scenarios and simulations of financial impact;
- Renewal Strategy: Develop and test analytical approaches for student retention and renewal, integrating insights from delinquency, engagement and propensity to regularize;
- Insights and Opportunities: Turn data into strategic insights and actionable recommendations for coordination. Identify opportunities for operational optimization and new initiatives that drive departmental results. Produce reports and KPI dashboards to support executive decision-making.
Requirements
- Bachelor's degree completed in Engineering, Statistics, Project Management, Business Administration, Economics, Mathematics, Computer Science, Information Systems or related fields;
- Solid experience in data analysis, financial or operational modeling, preferably in collections, credit or CRM contexts;
- Proficiency in tools such as SQL, Python, Databricks, R, Power BI or Tableau;
- Ability to interpret performance data and propose evidence-based strategies.
Benefits
- Tuition scholarships of up to 100% for employees, legal dependents and household members (father, mother and siblings). Allows up to three scholarships simultaneously;
- Health insurance with full subsidy for the employee and partial coverage for their family, with the employee responsible for copayments;
- Optional dental insurance to support oral health;
- Meal Allowance or Food Voucher with a choice option to suit your needs;
- Wellhub or TotalPass for flexible gym options;
- Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
- Well-being and perks club with a dedicated program and exclusive benefits;
- Flexible dress code to promote our diversity;
- Life insurance;
- Partnership with SESC;
- Corporate University on our exclusive portal, Educare;
- Growth opportunities — currently over 60% of positions are filled through internal selection processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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