Account Executive II responsible for customer account management and retention strategies at WM. Building relationships and maximizing customer satisfaction for Small/Medium Business WM customers in Lombard, IL.
Responsibilities
Serve as the lead point of contact for customer account management matters
Establish and maintain a high level of customer satisfaction with internal and external customers
Build and maintain strong, long-lasting customer relationships
Align WM products and services with customer needs
Propose solutions compliant with appropriate regulations
Increase account penetration through consultative selling skills
Negotiate, update, and renew customer service agreements
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