Account Executive generating revenue through new accounts and growing existing client relationships at Cox Media Group. Collaborating with sales managers to develop effective marketing plans and ensure superior client satisfaction.
About the role
- Account Executive II responsible for customer account management and retention strategies at WM. Building relationships and maximizing customer satisfaction for Small/Medium Business WM customers in Lombard, IL.
Responsibilities
- Serve as the lead point of contact for customer account management matters
- Establish and maintain a high level of customer satisfaction with internal and external customers
- Build and maintain strong, long-lasting customer relationships
- Align WM products and services with customer needs
- Propose solutions compliant with appropriate regulations
- Increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements
- Resolve challenging customer requests alongside Inside Sales Manager
- Communicate rates, charges, and service strategies effectively
- Collaborate with sales team to identify and grow opportunities
Requirements
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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