Customer Support Specialist assisting clinicians with Lyrebird's technology. Ensuring timely resolutions and aiding clinicians in navigating documentation tasks while building trust and confidence.
About the role
- Customer Service Representative helping customers navigate financial services and banking issues. Engaging in problem-solving and providing support in a supportive team environment.
Responsibilities
- As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence.
- You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa.
- Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.
- No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements.
- You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.
Requirements
- A strong background in customer service or administration, with a genuine love for helping people
- Confidence using digital tools and the ability to guide customers through them with ease
- The ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
- A natural talent for problem‑solving and adapting quickly to changing customer needs
- A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day
Benefits
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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