Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
About the role
- Application Support Specialist handling the intake, review, and processing of permits. Delivering customer-focused service and ensuring accuracy in application processes.
Responsibilities
- Receive, review, and process permit or application requests for completeness and accuracy
- Enter and maintain application data in internal systems, databases, or tracking tools
- Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
- Provide clear guidance to applicants on documentation, forms, and procedural requirements
- Coordinate with internal departments to route applications and resolve missing or incorrect information
- Track application progress and ensure timely follow-up and resolution
- Maintain organized records in compliance with internal policies and regulatory standards
- Prepare basic reports, logs, or summaries related to application volume and status
- Deliver professional, courteous customer service at all times
Requirements
- 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
- Strong attention to detail and accuracy when handling forms and data
- Comfortable working with computers and multiple systems
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
- Ability to communicate clearly and professionally with customers and internal teams
- Strong organizational and time-management skills
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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