Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Retail Sales Consultant providing exceptional in-store customer service for Telstra. Empower customers through tailored solutions and ongoing tech training within an iconic Australian brand.
Responsibilities
- You achieve this by providing an exceptional in-store customer journey
- Through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience
- A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter
- You will be continually trained up on all the latest cutting-edge tech and gadgets
- Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers
Requirements
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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