Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
SN
Hybrid Customer Service Representative – Deputy Team Leader
Posted 4 hours ago
About the role
- Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
Responsibilities
- As part of a multi-member After Sales & Maintenance team, you independently provide competent advice and support to customers by phone and email
- You serve as the liaison between internal inside-sales and field-sales teams and external partners
- You are responsible for service and maintenance quotations and order processing
- You commission and schedule external service providers
- You analyze and process incoming fault reports and manage them and service requests in the ticketing system
- You contribute to the development and optimization of customer service processes
- As Deputy Team Leader, you support the Team Leader and cover for them during their absence
Requirements
- Completed commercial vocational training (e.g., wholesale and foreign trade clerk, freight forwarding clerk) or equivalent qualification, ideally combined with an affinity for technical products
- Experience in Customer Service / project management and in coordinating/dispatching external service providers
- Strong service orientation and excellent communication skills, enjoyment of telephone-based customer contact and interaction with demanding, international customers/partners, presenting a professional and reliable demeanor
- Very good German language skills (spoken and written) and good English skills, with routine use of common MS Office applications and ERP systems
- A hands-on mentality combined with an independent, highly conscientious and results-oriented working style, plus teamwork skills and composure even under a high workload
Benefits
- Flexible remote work up to 2 days per week
- Attractive, market-competitive salary and 30 days of vacation
- Employer contributions to capital-forming benefits (Vermögenswirksame Leistungen) and the option of a company bike
- Biweekly team lunch paid for by the company
- Modern, ergonomic workstation including water, coffee, tea and fruit
- Company parking directly on site
- Use of pool/rental vehicles for on-site visits
- A secure position with long-term prospects in a future-oriented industry
- Comprehensive onboarding within the team, a positive working atmosphere and joint activities (e.g., summer party and Christmas party)
- Varied responsibilities with clear structures
- Internal and external training opportunities for professional and personal development
- A supportive company culture with flat hierarchies and innovative projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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