Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
About the role
- Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
Responsibilities
- Support customers as they become successful Sweep users
- Collaborate closely with other teams to ensure timely customer issue resolution
- Monitor and address customer issues including escalations and technical problems
- Develop self-service content allowing users to resolve their issues autonomously
Requirements
- 2-3 years of experience as a Support Specialist or Helpdesk role in a technology company
- Excellent communication and interpersonal skills
- Fluency in both French & English is mandatory
- Knowledge of CRM tools and customer success platforms, such as Intercom
- First experience working in a SaaS company ideally in the B2B Enterprise space
Benefits
- Hybrid work model
- Professional development opportunities
- Opportunities for growth within a startup environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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