Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Customer Service & Back-Office role supporting B2C operations in a sustainable startup. Engaging with customers, managing online shop and ensuring efficient daily operations.
Responsibilities
- You actively support our team in B2C customer service and back-office operations.
- You take ownership of tasks and contribute your own ideas.
- Handling customer tickets and returns in the B2C area.
- Monitoring and tracking orders in the backend (including payment status).
- Responsible for professional complaint management and service-oriented customer communication.
- Maintenance of the B2C shop: adding new products, monitoring sale items.
Requirements
- Some experience in customer service, back office, or e-commerce is an advantage.
- Confident handling of online shop platforms and inventory/ERP systems.
- Structured and reliable work style with a strong sense of responsibility.
- Ability to work independently and strong organizational skills.
- Strong communication skills and a service-oriented manner with customers and partners.
- Comfortable working with numbers and data (e.g., invoicing and inventory maintenance).
- Basic knowledge of newsletter/email marketing is an advantage.
- Interest in and affinity for new technologies and use of various software solutions (esp. AI).
- Very good German skills and good English skills, both written and spoken.
Benefits
- Flexible home-office and remote work options.
- Attractive benefits and modern working conditions.
- Dynamic and creative working environment in a sustainable startup with an international outlook.
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