Program Manager managing revenue strategy and operations at Wati. Driving portfolio of programs to enhance revenue efficiency and alignment.
Responsibilities
Own and manage the end-to-end lifecycle of strategic programs within the Revenue Strategy & Operations org — from scoping and planning through execution and impact measurement.
Maintain a consolidated view of the RevOps program portfolio, tracking milestones, dependencies, risks, and outcomes across verticals.
Drive accountability across cross-functional stakeholders by establishing clear ownership, timelines, and escalation paths.
Standardize program management practices, templates, and tooling across the RevOps team to enable consistent and scalable delivery.
Identify and lead initiatives that improve GTM productivity — reducing manual effort, streamlining handoffs, and eliminating process bottlenecks across Sales, Marketing, Customer Success, and Partnerships.
Collaborate with GTM leaders to diagnose operational pain points, build business cases, and drive structured improvement programs from diagnosis to resolution.
Develop and maintain GTM playbooks, process documentation, and operating standards that support consistent execution across teams and regions.
Track and communicate program impact through defined metrics — connecting efficiency gains to measurable revenue outcomes.
Act as the primary driver of AI tool adoption across RevOps and GTM functions — translating AI capabilities into practical, high-impact use cases for revenue teams.
Partner with the Revenue Technology team to identify, pilot, and scale AI-powered workflows that augment reps, automate repetitive tasks, and accelerate GTM cycles.
Build enablement programs that help GTM teams understand, trust, and effectively use AI tools in their day-to-day workflows.
Stay closely attuned to the evolving AI tooling landscape and bring forward informed recommendations on where Wati's GTM org should invest next.
Serve as the connective tissue between RevOps verticals (Strategy & Planning, RevTech, Business Insights) and GTM teams — ensuring programs are aligned to strategic priorities and deliver tangible impact.
Facilitate cross-functional working sessions, program reviews, and alignment meetings with the rigor and clarity needed to keep complex initiatives on track.
Communicate program status, risks, and outcomes proactively to leadership and relevant stakeholders.
Design and maintain program governance structures, review cadences, and reporting frameworks that give leadership consistent visibility into program health.
Run the weekly forecasting program to improve Wati’s revenue predictability.
Champion documentation and knowledge management practices that make institutional knowledge accessible and reusable across the team.
Contribute to the continuous improvement of how the RevOps org plans, prioritizes, and delivers work.
Requirements
4–6 years of experience in **Program Management, Revenue Operations, Strategy Consulting, or a Founder's/Chief of Staff Office** — ideally in a SaaS or high-growth tech environment.
Demonstrated ability to manage complex, multi-stakeholder programs with clear structure, accountability, and follow-through.
Strong understanding of GTM functions (Sales, Marketing, CS, Partnerships) and the operational rhythms that drive revenue performance.
Hands-on proficiency with AI tools used in GTM and RevOps workflows — including LLMs (ChatGPT, Claude, Gemini), AI-powered prospecting and enrichment platforms (Clay, Apollo), revenue intelligence tools (Gong), and workflow automation tools (n8n, Zapier, or Make).
Excellent communication skills — able to distill complexity, drive alignment, and influence without authority across functions and seniority levels.
Structured thinker with a bias for action; comfortable working through ambiguity and building clarity where it doesn't yet exist.
Proficiency in project management tools and productivity platforms (e.g. Notion, Asana, or similar); familiarity with Hubspot and RevOps tooling is a plus.
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