customer-success-manager

zcaler is a company that provides dedicated remote teams in Latin America to serve US and other international markets. They recruit, hire and payroll employees on their own payroll while handling HR, benefits, compliance, and equipment so client companies can integrate remote staff as seamless extensions of their teams. zcaler focuses on roles such as customer success, customer support, sales, and creative positions, offering fast candidate shortlists and cost-effective staffing to accelerate growth and reduce operational complexity.

At zcaler.io, our mission is two-pronged. We help companies scale by creating dedicated remote teams to support their growth in the US. At the same time, we provide career opportunities for amazing talent in Latin America.

We understand the challenges in scaling, especially when it comes to getting the best talent in the right place.

zcaler.io recruits and hires (on our payroll) full-time employees that work directly with established companies, blending in seamlessly with their teams and company culture. We handle all the admin, legal, recruitment, and enablement.

Our 4 areas of focus are commercial, customer support, customer success, and marketing.

100% of the companies we work with only hired direct employees - 100% of these companies are now expanding their teams through zcaler.io

* Our employees are not listed here as zcaler.io employees since they work for other amazing companies. You'll find them there :)

zcaler

• Assisting other CSMs across our global customer base, providing specialized training and support to customers with multi-platform adoption potential to ensure an unmatched customer experience
• Developing expert knowledge on our Client's platform (specifically in our tools for Snapchat, TikTok, Twitter, Google) and the wider digital advertising landscape to troubleshoot customer issues and bolster feature adoption
• Maintaining a keen drive to meet and exceed targets, fostering adoption of emerging platforms, and driving commercial growth on Emerging Platforms
• Effectively collaborating with various internal teams, including Sales, Marketing, Technical Solutions, Services, Product, and Engineering

Customer Success Manager – EMEA

Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.

customer-support

Inbox Health directly addresses one of the fastest-growing problems in healthcare—the challenge of patient A/R. Built for medical billers, Inbox Health automates patient billing and patient payments and modernizes the patient support experience. Inbox Health improves patient engagement by providing clear medical bills immediately after service, choice of payment methods and communication channels, and fast, empathetic support through the phone and live chat. By improving the patient experience, billers see an increase in profitability, cash flow, and collection speeds. With Inbox Health, billing companies report a 60% increase in collection speeds in the first 60 days. Inbox Health provides billing companies an automated, streamlined platform that saves time, reduces paper statement costs, and results in fewer patient phone calls. Inbox Health currently serves over 2,000 healthcare practices and over 2 million patients. Headquartered in New Haven, Conn., Inbox Health was recently named to the Inc. 5000 list of fastest-growing private companies in America. More information can be found at www.inboxhealth.com.

Inbox Health

• Assisting patients who contact us via phone or digital channels with questions about their healthcare bills in both English and Spanish
• Collaborating with a dedicated team of driven individuals within the Patient Billing Support department
• Providing accurate and professional responses to incoming phone calls or support tickets
• Maintaining organization and promptly addressing all patient inquiries
• Collaborating closely with billing customers to ensure patient profiles are updated accurately
• Identifying customer question trends for potential automation opportunities
• Thinking about product capabilities and customer needs to contribute to product development
• Engaging with the product/engineering team to explore new approaches and workflows

Customer Care Support Agent

Customer Care Support Agent assisting patients via phone or digital channels about their healthcare bills in English and Spanish. Collaborating with a dedicated team in a hybrid environment.

risk

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

With +10 years in the market, Workana is the largest remote work platform for hiring top talent in Latin America.
We match great talent with exciting opportunities and we love doing it. 

We believe remote work promotes equal and unprecedented growth opportunities for both companies and talent. We are proud to contribute to this new way of working by connecting freelancers to unique projects and by matching certified developers with long-term roles.

More than 600,000 companies find talent on Workana to move their professional projects forward. Meanwhile, we are helping more than 3 million freelancers develop their professional careers independently.

Talent is at the core of what we do.
Learn more at www.workana.com


Workana

• Diseñar, implementar y actualizar políticas de originación de crédito y matrices de riesgo.
• Monitorear indicadores clave del portafolio: FPD, mora, severidades, roll rates, vintages, entre otros.
• Liderar procesos de modelación y scorecards, incluyendo análisis, backtesting y validación.
• Coordinar con los equipos de Cobranza para optimizar estrategias de recuperación.
• Supervisar controles operativos y mitigación de riesgo en tiendas y canales de venta.
• Asegurar el cumplimiento normativo y la correcta emisión de reportes regulatorios.
• Gestionar la comunicación directa con Dirección Regional y Dirección Local.
• Liderar y desarrollar al equipo de riesgo, promoviendo el crecimiento profesional.
• Participar activamente en comités de crédito y riesgo.

Gerente de Riesgo

Risk Manager guiding risk strategy for a leading financial company in Guatemala City. Involves credit analysis, risk modeling, and team leadership.

call-center-representative

InterConsumo is a consumer-focused financial services provider that offers online services, customer service centers, promotions, and financial education resources. Its website lists corporate governance information, contact details, and a central office address, indicating an established finance organization serving individual customers.

Somos una reconocida institución financiera con 25 años de experiencia en el mercado y con un equipo de colaboradores altamente comprometidos con la misión de la organización, esto se patentiza ya que recientemente recibimos la certificación de Great Place to Work.

A través de nuestra Solidez, seguimos trabajando con la Ejemplaridad y Cercanía que nos caracterizan, para brindar un servicio de primer nivel a nuestros clientes.
Nos especializamos en dos productos financieros con condiciones competitivas que son: 

Préstamos Personales: Otorgados directamente a clientes finales para ayudarles a cumplir sus sueños y aspiraciones. 

Préstamos de Consumo: En alianza estratégica con nuestros más de 150 comercios afiliados que nos permiten financiar sus productos. 

Todo esto bajo nuestra promesa de marca de dar resolución en 15 minutos.

Hemos invertido gran parte de nuestros recursos en la innovación y creación de plataformas tecnológicas que permiten el fácil acceso a préstamos. Esto por medio de 3 aplicaciones que son: App InterConsumo, App Reto y App POS disponibles en todas las tiendas de descarga.

InterConsumo

• Brindar el servicio deseado al cliente, atendiendo las solicitudes y controversias en el menor tiempo posible,
• brindando una respuesta positiva, para lograr la fidelización y satisfacción del cliente logrando que continúe su relación y preferencia con InterConsumo.

Ejecutivo de Call Center

Call center executive providing client services and support for InterConsumo. Focused on resolving customer requests and issues efficiently and positively.

creative-strategist

• Edit high-quality social video ads ranging from 15-60 seconds in length
• Collaborate with producers on establishing creative direction
• Ensure final videos align with brand guidelines and specifications
• Perform color correction, audio editing, transitions, graphics/text overlays
• Deliver completed videos on tight deadlines
• Execute lightweight motion graphics when required

Creative Strategist

Video Editor collaborating with creative strategists to produce social video ads for leading brands. Joining a cutting-edge agency specializing in creator-style ads and data-driven content production.

business-analyst

Conduent is a technology-led solutions provider that streamlines business operations for both public sector and private businesses. They specialize in enhancing customer experiences through automation and analytics, optimizing finance operations, and offering comprehensive HR solutions. With a focus on improving operational efficiencies, Conduent delivers a variety of services including customer contact solutions, healthcare business solutions, and solutions for transportation agencies, effectively addressing the end-to-end needs of their clients.

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. 

Learn more at www.conduent.com

Conduent

• Understand scope of transition for service management
• Own and implement SLA process framework setup
• Plan and develop project plan
• Manage project plan and track deliverables
• Review deliverables and manage cost, scope, quality, and time parameters for the project
• Effectively lead large programs

Senior Project Management Analyst

Senior Project Management Analyst leading service management transitions at Conduent. Involves managing project plans, tracking deliverables, and stakeholder collaboration.

operations

IDT BY INDET GROUP is a global company that develops communication and payment services, aiming to unite families and grow businesses worldwide. Founded in 1990, IDT has grown to become the third-largest voice carrier with operations in over 20 countries and an annual revenue of $1.5 billion. The company is known for its variety of communication tools and financial services, including its flagship brand BOSS Revolution, which offers international calling, mobile top-up, and money transfer services. IDT also provides cloud-based VoIP solutions through Net2Phone, as well as sales management systems and POS equipment for small and medium-sized businesses via National Retail Solutions. Additionally, IDT Express offers voice termination, DIDs, and SMS services globally, while Awards2Go provides custom prepaid Visa cards. Based in Newark, New Jersey, IDT is committed to innovation and quality, serving a diverse, multicultural community.

At Indet we design and produce labels, packaging items and all sorts of accessories that our clients need, in order to create, develop and promote their brand. All details count in order to stand out. We source new materials and technologies to create labels with personality. Our objective is to add value to your product.

Headquartered in Barcelona, and with the aim of providing an excellent service, we centralize our research and development of new products and techniques (R&D) in Spain.

Indet operates on a global scale, with own logistic and production centers in Spain, Morocco, Turkey, China, Vietnam, India and Bangladesh.

IDT BY INDET GROUP

• Manage the front-line Agent Performance Team (APT) and lead Agent Executives and an Operations Coordinator.
• Drive daily execution of agent portfolio management strategy.
• Act as the primary hub for all agent interactions and oversee high-volume inquiries.
• Ensure the team processes information accurately and handles escalations appropriately.
• Escalate strategic issues to the Development team.
• Combine operational leadership and strategic thinking to maintain smooth day-to-day operations and contribute to strategic initiatives.

Operations Lead, Agent Performance

Lead Agent Performance Team for global money transfer solutions. Oversee agent portfolio management, escalations, and daily operations.

support-engineer

• Diagnose and resolve software related issues for U.S.-based healthcare companies.
• Manage client communications through email, phone, and video, ensuring clear and professional interactions.
• Conduct in-depth research and analysis to resolve issues and improve processes.
• Work closely with the Customer Success Team, Product, Engineering, and other internal teams to escalate and resolve client issues efficiently.
• Maintain a deep understanding of client configurations and proactively manage updates.
• Identify patterns in client issues and recommend product enhancements.
• Troubleshoot software and integration-related issues at a more advanced level.
• Oversee complex, high-impact tasks tied directly to revenue retention and growth.
• Drive improvements in product adoption by educating clients on best practices.
• Take ownership of high-priority cases, ensuring timely resolution and clear communication with both clients and internal teams.
• Support successful implementations of solutions for clients.
• Manage Intercom communications for support-related issues, ensuring timely responses and efficient issue tracking.

Technical Support Analyst

Provide advanced technical support and account management for U.S. healthcare SaaS clients; troubleshoot, manage Intercom, coordinate with product and engineering.

accounting-manager

• Manage daily reconciliation of incoming and outgoing wire transfers.
• Track key financial components such as interchange fees, chargebacks, rejects, and reserves.
• Ensure accuracy, transparency, and compliance across all money movement processes.
• Support critical financial operations and sit at the heart of finance operations.
• Collaborate with finance and operations teams to resolve discrepancies and improve processes.

Internal Accounting and Reconciliation Specialist, Merchant Services

Manage daily reconciliation of wire transfers and transaction fees for NRS PAY. Ensure accuracy, transparency, and compliance across merchant services payments.

Hybrid Guatemala Jobs