Hybrid Strategic Account Manager – Sport

at Vizrt

• Job title: Strategic Account Manager – Sport
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Strategic Account Manager maintaining strong relations with key accounts in sports broadcast and digital sectors of the UK and Nordics. Driving customer satisfaction through strategic management and sales excellence.

Responsibilities

• Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
• Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
• Develop, implement and drive Strategic Account plans for any Top 50 account.
• Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to provide actionable inputs to the company's product management teams.
• Work with marketing and pre-sales to create demos and business pitches that demonstrate value to customer needs, growth and future development.
• Conduct comprehensive account review at least quarterly with customers.
• Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues.
• Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions to match them.
• Ensure clients know any changes to offer related processes and procedures, including operational and business management changes.
• Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.
• Map and maintain relationships with key decision makers across all relevant customer departments.
• Monthly customer status calls with Support org. and professional services.
• Hunt and identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the prospect.
• Act as an expert in analyzing customer needs, provide insights, manage expectations and communicate with clarity the Vizrt value proposition and USP.
• Diligently follow up and manage extensive customer contact including presentations, demonstrations, group meetings and sales calls (touchpoint management).
• Drive sales campaign and strategic initiatives, plan for regional growth, identify opportunities for solution expansion.
• Understand the competitive landscape in the (region), providing insight on strategic targets, new emerging players and the shifting rights packages.
• Drive and track key performance metrics.
• Accurately forecast sales opportunities via pipeline report.
• Manage the sales process from opportunity identification to closing.
• Leverage cross-functional company resources to understand customers drivers and streamline sales efforts.

Requirements

• Bachelor/Master's degree in relevant field.
• 5+ years of experience developing new business, identifying and selling to customer needs utilizing a consultative sales approach.
• Relevant sales experience, including strategic sales, business-to-business sales and/or account management organization.
• Proven track record in developing strategic customer partnership and year over year revenue growth.
• Proficient in English.
• Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations with a successful track record.
• Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution.
• Demonstrated ability to support multiple product lines in a growing, fast-paced environment.
• Knowledge of restructuring contract terms and condition relating legal, finance and billing.
• Ability to work across cross-functional teams to drive results with external and internal stakeholders.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
• Professional Development: Opportunities for ongoing training