Business Relationship Manager overseeing client portfolios in TMT & Innovation Banking. Developing strategic relationships and ensuring clients have necessary banking solutions.
About the role
- Strategic Account Manager maintaining strong relations with key accounts in sports broadcast and digital sectors of the UK and Nordics. Driving customer satisfaction through strategic management and sales excellence.
Responsibilities
- Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
- Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
- Develop, implement and drive Strategic Account plans for any Top 50 account.
- Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to provide actionable inputs to the company's product management teams.
- Work with marketing and pre-sales to create demos and business pitches that demonstrate value to customer needs, growth and future development.
- Conduct comprehensive account review at least quarterly with customers.
- Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues.
- Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions to match them.
- Ensure clients know any changes to offer related processes and procedures, including operational and business management changes.
- Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.
- Map and maintain relationships with key decision makers across all relevant customer departments.
- Monthly customer status calls with Support org. and professional services.
- Hunt and identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the prospect.
- Act as an expert in analyzing customer needs, provide insights, manage expectations and communicate with clarity the Vizrt value proposition and USP.
- Diligently follow up and manage extensive customer contact including presentations, demonstrations, group meetings and sales calls (touchpoint management).
- Drive sales campaign and strategic initiatives, plan for regional growth, identify opportunities for solution expansion.
- Understand the competitive landscape in the (region), providing insight on strategic targets, new emerging players and the shifting rights packages.
- Drive and track key performance metrics.
- Accurately forecast sales opportunities via pipeline report.
- Manage the sales process from opportunity identification to closing.
- Leverage cross-functional company resources to understand customers drivers and streamline sales efforts.
Requirements
- Bachelor/Master's degree in relevant field.
- 5+ years of experience developing new business, identifying and selling to customer needs utilizing a consultative sales approach.
- Relevant sales experience, including strategic sales, business-to-business sales and/or account management organization.
- Proven track record in developing strategic customer partnership and year over year revenue growth.
- Proficient in English.
- Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations with a successful track record.
- Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution.
- Demonstrated ability to support multiple product lines in a growing, fast-paced environment.
- Knowledge of restructuring contract terms and condition relating legal, finance and billing.
- Ability to work across cross-functional teams to drive results with external and internal stakeholders.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
- Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
- Professional Development: Opportunities for ongoing training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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