About the role

ServiceNow Developer ensuring ITSM platform development, process optimization, and governance for high-quality service delivery. Collaborating with technical and business areas for continuous improvement.

Responsibilities

Will serve as a Senior Developer/Analyst with responsibilities that combine development, process design and optimization, service support and availability, governance and metrics, as well as change facilitation and management.
Will interface with technical and business areas, and with vendors, to ensure efficiency, quality and continuous improvement.
ServiceNow core technical skills: Business Rules, Script Includes, GlideRecord, Client Scripts, UI Policies, ACLs, Roles, Dictionary, System Properties.
Automation: Flow Designer, Subflows, integration between Flow and Script, exception handling, and avoiding duplicate automation.
Service Catalog: complex Catalog Items, reusable Variable Sets, dynamic logic.
SLA and notifications: SLA Engine, calendars, events and conditional notifications.
Security: conditional ACLs.
Full custom and legacy environment: reading and understanding legacy code, refactoring, and debugging in critical environments.
Performance and stability: mindful use of GlideRecord and assessment of production impact.

Practical development experience on ServiceNow with a focus on the ITSM module.
Experience working with CMDB/CSDM.
Ability to run workshops, facilitate working groups and communicate with multiple stakeholders.
Creation and maintenance of Knowledge Base (KB) articles.
Intermediate English (for interactions with global teams, vendors and documentation).
Desirable certifications: ServiceNow Certified System Administrator (CSA) and CIS – ITSM (Implementation Specialist).

Choose the benefit package that best fits you and your dependents via a digital platform with multiple categories, including gym, meal vouchers, food allowances, pharmacy assistance, medical and dental plans, and life insurance.
Corporate mobile phone — a brand-new smartphone for you.
Unlimited voice and data plan — yes, unlimited — on a top mobile network, enhanced by Vivo 5G.
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps.
Eligible to receive an annual bonus or PPR.
Plan your future with a private pension plan option.
Have children? You’ll be eligible for a subsidy to help with school, daycare or nanny expenses.
Work in an environment that respects your personality, dress style and individuality, and where you can be authentic. #VemdeVocê
Work remotely up to two days per week. #Mobility
Flexible working hours.
Enjoy a day off to celebrate your birthday (Day Off).
Participate in one of the largest corporate volunteering programs to make a positive impact.
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, plus certifications and online courses.
Grow your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries. #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoBemEstar program, which encourages healthy habits and better quality of life.