Hybrid ServiceNow CoE Developer Consultant – Sr, Consultant, Specialist

at Vivo (Telefônica Brasil)

• Job title: ServiceNow CoE Developer Consultant – Sr, Consultant, Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Consultor desenvolvedor garantindo demandas da plataforma ServiceNow na Vivo. Elevando a maturidade através do CoE com processos bem desenhados e governança sólida.

Responsibilities

• Ensure development and maintenance of ServiceNow platform requests, raising maturity through the CoE (Center of Excellence) in line with listed responsibilities, with well-designed processes, strong governance, automation and performance metrics that support business priorities.
• Define an integrated architecture across ITSM, ITOM and SecOps/SIR.
• Ensure adherence to CSDM, CMDB and corporate standards.
• Establish integration, security and data flow policies.
• Manage the platform lifecycle and versioning.
• The CoE defines best practices, patterns and development standards for all modules, such as ITSM, ITOM and SIR.

Requirements

• Recommended CoE Certifications:
• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS – ITSM
• CIS – ITOM (Discovery / Service Mapping / Event Management)
• CIS – SIR (Security Incident Response)
• Strong mastery of GlideScript, Script Includes and integrations.
• Hands-on expertise in operational automation and self-remediation.
• Experience with infrastructure pipelines, AIOps and intelligent operations.
• Ability to turn operational data into strategic insights.

Benefits

• Choose the benefits that best fit you and your dependents via a digital platform with multiple categories such as gym, meal (VR), grocery (VA), pharmacy assistance, medical, dental and life insurance;
• Corporate mobile phone: yes, a brand-new smartphone for you!
• Unlimited voice and data plan: truly unlimited, on Vivo’s fastest 5G network!
• Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual bonus or PPR (performance/profit-sharing bonus);
• Plan your future with a private pension plan;
• Have children? You are eligible for a subsidy to help with school, daycare or nanny expenses;
• Work in an environment that respects your personality, dress style and way of being — be authentic. #BeYourself
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Take part in one of the largest corporate volunteering programs to help you make a difference;
• Benefit from our Educational Development Program offering discounted partnerships with educational institutions, certifications and online courses;
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional and social wellbeing!