Student trainee supporting IT ServiceNow & Application Management operations at Heraeus. Involves documentation, process improvement, and technical support for application usage.
About the role
- ServiceNow Project Manager at Next Generation Inc. leading enterprise ServiceNow modernization initiatives within a public-sector transportation environment. Responsible for project delivery and stakeholder management.
Responsibilities
- Lead end-to-end delivery of ServiceNow modernization initiatives, including new implementations, upgrades, and enhancements
- Develop, manage, and maintain detailed project plans, schedules, milestones, dependencies, and risk registers
- Ensure projects are delivered on time, within scope, and within budget
- Coordinate cross-functional teams including business stakeholders, technical teams, vendors, and system integrators
- Manage stakeholder expectations through clear communication, status reporting, and issue escalation
- Drive alignment between ServiceNow solutions and business objectives across the organization
- Facilitate project governance activities, steering committee updates, and executive communications
- Identify, assess, and mitigate project risks and issues throughout the delivery lifecycle
- Support change management and adoption efforts to ensure successful rollout of ServiceNow solutions
- Ensure compliance with organizational standards, security policies, and public-sector governance requirements
Requirements
- Bachelor’s degree in a related discipline (Information Systems, Computer Science, Engineering, Business, or equivalent experience)
- 8+ years of experience supporting or delivering enterprise technology initiatives
- Minimum 2 years of experience as a Project Manager leading complex technology projects
- Demonstrated experience in project planning, scheduling, execution, and evaluation
- Strong understanding of technical concepts and system implementation lifecycles
- Proven ability to communicate effectively with technical teams and business users
- Excellent verbal and written communication skills
Benefits
- Competitive hourly rate range of $80 to $100 an hour based on experience and education
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