ServiceNow Project Manager at Next Generation Inc. leading enterprise ServiceNow modernization initiatives within a public - sector transportation environment. Responsible for project delivery and stakeholder management.
About the role
- ServiceNow Platform Owner managing the ServiceNow platform at Truist. Leading strategy and enhancements to support business needs and digital transformation initiatives.
Responsibilities
- Owns the ServiceNow platform strategy, roadmap, and architecture
- Leads the design, configuration, implementation, and ongoing enhancement of ServiceNow modules
- Publishes best practices and educates stakeholders on ServiceNow capabilities
- Defines and manages training, certification, and career paths for ServiceNow team members
- Evaluates new ServiceNow features, releases, and integrations; recommends adoption of new capabilities
- Ensures platform stability, performance, and scalability through proactive monitoring
- Drives continuous improvement of ServiceNow processes and service capabilities
- Partners with business and IT teams to identify unmet needs
- Develops and manages platform budget, licensing, and vendor relationships
Requirements
- Bachelor’s degree and ten to twenty-five years related experience or equivalent combination
- Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists
- Excellent knowledge of technical management and data governance
- Knowledge of current trends in IT hardware and systems software field
- Database management skills with the ability to produce reports
- Familiarity with the support and troubleshooting of personal computers and tablet devices
- Strong problem solving and analytical skills
- Strong written and verbal communication skills
- Financial responsibility may include working within a budget to complete projects
- Ability to manage personnel with little supervision
Benefits
- medical, dental, vision, life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- at least 10 days of vacation
- 10 sick days
- paid holidays
- defined benefit pension plan
- restricted stock units
- deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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