Hybrid IT ServiceNow Engineer

at Fortive

• Job title: IT ServiceNow Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, JavaScript, ServiceNow
• Location requirements: Hybrid, Bengaluru, India

About the role

• ServiceNow Engineer role designing and implementing ServiceNow solutions in a global environment. Collaborating with teams for automation and enhancing workflows with a focus on performance and quality.

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Design and develop solutions on the ServiceNow platform.
• Implement integrations between ServiceNow and other enterprise applications.
• Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices.
• Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance.
• Ensure that our ServiceNow services are interoperable, maintainable, and scalable, supporting seamless employee and customer experiences.
• Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.
• Stay updated with the latest ServiceNow features and enhancements and recommend improvements.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Participate in process design workshops and kaizen events.
• Other Duties as assigned or required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong passion for customer service and user experience.
• Excellent problem-solving and communication skills.
• Comfortable working in a lean, fast-paced technology environment with high expectations.
• 3+ years of experience in ServiceNow development and administration.
• Strong familiarity with the core ServiceNow platform and proven experience in at least two of the following capabilities – ITSM, ITOM, CSM, CMDB/CSDM, SecOps, HRSD.
• Ability to understand business requirements and convert them into technical designs.
• Proven bias for low-code/no-code approaches to development.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience integrating ServiceNow with other enterprise systems.
• Familiarity with the Agile methodology and working with Stories and Sprints to deliver new capabilities.
• Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.
• Ability to work independently with minimal supervision while delivering results.
• Acts as a mentor and resource for other colleagues.
• Ability to lead small projects with manageable risks.

Benefits

• Occasional travel both nationally and internationally.