Hybrid ServiceNow ITOM Developer – Senior, Consultant, Specialist

at Vivo (Telefônica Brasil)

• Job title: ServiceNow ITOM Developer – Senior, Consultant, Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow, SOAP
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Senior Developer for ServiceNow ITOM, focusing on Discovery and Integrations in a leading telecom company. Ensuring development and support for ServiceNow platform demands with robust processes and automation.

Responsibilities

• Ensure the development and maintenance of ServiceNow platform requests, raising the maturity of the ITOM module (per the responsibilities listed), with well-designed processes, solid governance, automation, and performance indicators that support business priorities.
• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors, and patterns.
• Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure.
• Integrate ServiceNow with tools such as SCCM, Control-M, JIRA, and OAM, among others.
• Develop and consume REST/SOAP APIs, creating data sources, import sets, and transform maps to ingest external data.
• Perform technical troubleshooting and adjustments to data collection, connectivity, or transformation.
• Collaborate with clients and the internal team to ensure the technical success of deliveries.
• Document configurations, scripts, integrations, and implemented best practices.

Requirements

• Hands-on experience developing in ServiceNow with a focus on ITOM modules (Discovery, Service Mapping, Event Management, Orchestration/Automation Engine).
• Experience with CMDB and CSDM, including service modeling, data source integration, normalization, and creating Dependency Views.
• Ability to lead workshops and technical interactions with multiple stakeholders, including infrastructure and operations teams.
• Experience creating and maintaining technical documentation and knowledge bases.
• Intermediate English for interactions with global teams, vendors, and documentation.
• Desired certifications: ServiceNow Certified System Administrator (CSA); CIS – ITOM (Discovery, Service Mapping, Event Management); CAD – Certified Application Developer.

Benefits

• Choose the ideal benefit for you and your dependents on a digital platform with multiple categories such as Gym, Meal and Food Vouchers (VR, VA), Pharmacy Assistance, Health Insurance, Dental Care, and Life Insurance.
• Corporate mobile phone — a brand-new smartphone for you.
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G.
• An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps.
• Eligible to receive an annual bonus or PPR (Profit Sharing/Variable Compensation).
• Plan your future through a Private Pension plan.
• Have children? You will be entitled to a subsidy to help with school, daycare, or nanny expenses.
• Work in an environment that respects your personality, dress style, and who you are — and where you can be authentic. #BeYou
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours.
• Enjoy a day off (Day Off) to celebrate your birthday.
• Participate in one of the largest corporate volunteer programs to help you make an impact.
• Take advantage of our Educational Development Program that offers partnerships with educational institutions at a discount, plus certifications and online courses.
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional, and social well-being. We have #VivoWellBeing, which encourages healthy habits and a better quality of life, offering consultations with nutritionists, psychologists, social services, telemedicine, and more.