Student trainee supporting IT ServiceNow & Application Management operations at Heraeus. Involves documentation, process improvement, and technical support for application usage.
About the role
- Consultant analyzing, designing, and implementing ServiceNow solutions for clients at LUZA Group. Supporting all project phases, ensuring alignment with best practices and user training.
Responsibilities
- Gather and analyse clients’ business requirements, mapping current processes and identifying improvement opportunities.
- Design and configure customised solutions on the ServiceNow platform, including workflows, forms, reports, and integrations.
- Coordinate and execute solution implementations, including configuration, testing, and data migration.
- Produce functional and technical requirements documentation.
- Ensure solutions are aligned with ServiceNow best practices and platform standards.
- Provide technical support to users, resolving issues and incidents.
- Monitor platform performance and make adjustments as required.
- Train users on platform functionalities.
Requirements
- Solid experience in implementing and configuring ServiceNow solutions, including modules such as ITSM, ITOM, etc.
- Strong knowledge of ServiceNow development best practices and methodologies.
- Strong knowledge of scripting languages (JavaScript, Jelly) and development tools (Studio, Glide).
- Experience with integrations between ServiceNow and other systems (APIs, web services).
- Knowledge of databases (SQL).
- Fluent Portuguese; advanced English (mandatory).
- ServiceNow certifications (Certified System Administrator required).
Benefits
- Important : Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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