Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Leadout ServiceNow Consultant helping clients turn business challenges into ServiceNow solutions. Advising on best practices, leading implementations, and collaborating with cross-functional teams.
Responsibilities
- You advise clients on best practices and strategies within the ServiceNow Sourcing & Procurement Operations or ITAM/ITSM/ITOM modules.
- You lead end-to-end implementations, upgrades, and optimizations of ServiceNow solutions.
- You translate business requirements into clear and actionable solution decisions.
- You facilitate workshops, training, and knowledge transfer sessions with client stakeholders.
- You collaborate with cross-functional teams including technical, business, procurement, and vendor experts to deliver results that stick.
- You stay ahead of platform updates, sourcing trends, and emerging technologies.
Requirements
- You hold a Bachelor’s or Master’s degree in IT, Engineering, Business, or a related field.
- You have 5+ years’ experience in consulting or implementation roles within ITAM, ITSM, ITOM and/or SPO.
- You bring strong knowledge of the ServiceNow platform and relevant modules.
- You can turn business needs into solution-specific technical decisions.
- You are proactive, analytical, and client-focused.
- Certifications such as ITIL or ServiceNow Certified Implementation Specialist are a plus.
Benefits
- You will work with high-profile clients on cutting-edge ServiceNow projects.
- You get ownership, autonomy, and the freedom to shape your career path.
- You join a growing ServiceNow practice where your contributions directly shape our capabilities.
- You become part of a culture of trust and respect, where leadership is about contribution, not hierarchy.
- You receive a competitive package with salary, benefits, and flexibility to balance work and life.
- You benefit from continuous learning and growth opportunities through real projects and peer-to-peer coaching.
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