ServiceNow Project Manager at Next Generation Inc. leading enterprise ServiceNow modernization initiatives within a public - sector transportation environment. Responsible for project delivery and stakeholder management.
About the role
- ServiceNow Engineer developing software solutions for U.S. Bank. Responsible for full stack development and collaboration in Agile environments.
Responsibilities
- Responsible for designing, developing, testing, operating and maintaining products
- Takes full stack ownership by consistently writing production-ready and testable code
- Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
- Performs analysis on failures, propose design changes, and encourage operational improvements
- Makes sound design/coding decisions keeping customer experience in the forefront
- Takes feedback from code review and apply changes to meet standards
- Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
- Accountable for ensuring all aspects of product development follow compliance and security best practices
- Exhibits relentless focus in software reliability engineering standards embedded into development standards
- Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
- Contributes to a culture of innovation, collaboration and continuous improvement
- Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation
Requirements
- Bachelor’s degree, or equivalent work experience
- Three to five years of relevant experience
- Hands‑on ServiceNow platform development experience with strong JavaScript (client‑ and server‑side)
- Experience designing workflows, automation, and integrations (REST/SOAP)
- Portal UI development experience using HTML/CSS with solid UX principles
- Ability to optimize application performance, scalability, and reliability
- Working knowledge of ServiceNow security, including role‑based access and data privacy
- Strong problem‑solving skills with experience delivering in Agile environments
- Experience with AngularJS or advanced ServiceNow portal development (Nice to have)
- ServiceNow Mobile Studio or mobile‑friendly application development
- Virtual Agent implementation, NLU concepts, or AI integrations
- ServiceNow certifications (CSA, CAD, CSM Implementation Specialist)
- Financial Services domain experience (Banking or Wealth Management)
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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