Technical Support Engineer assisting with laser technology queries and offering support to the technical team at Videojet. Responsibilities include customer service via phone, email, and internal collaboration on laser technology.
About the role
- Analista de Suporte Comercial Júnior supporting commercial operations and assisting in contract management and customer requests. Candidates should have a bachelor's degree and SAP knowledge.
Responsibilities
- Support commercial service by recording and tracking internal customer requests in the system, ensuring responsiveness and support to the commercial area;
- Assist with contract management by supporting report generation and information control, ensuring organization and compliance with deadlines;
- Support analyses and payments related to the financial execution of contracts, following defined commercial guidelines and standards;
- Assist in monitoring credit limits and outstanding balances, performing entries and updates under the supervision of the finance department;
- Monitor debt collection processes, providing support in communications with commercial and finance teams;
- Support the organization of documents and information related to legal and contractual matters;
- Assist in producing reports and sending information to the involved departments, ensuring compliance of commercial processes.
Requirements
- Bachelor's degree in Business Administration, Engineering, Economics, or a related field;
- Intermediate knowledge of Excel (spreadsheets, reporting, data organization);
- Experience with SAP, BW and company-provided platforms (e.g., CRM, Lotus Notes, and ServiceNow);
- Strong verbal and written communication skills;
- Organized with strong attention to detail;
- Ability to work in a team and handle multiple tasks;
- Proactive with a willingness to learn about the energy sector;
- Previous experience in administrative or support routines is a plus.
Benefits
- Health and Dental Plans – Bradesco – coverage extendable to dependents
- PAE - Financial assistance for dependents who are children and/or stepchildren with intellectual disabilities
- Pharmacy discount program – discounts up to 70%
- Complementary Pension Plan – FlexPrev plan – employee contribution ranging from 1% to 11% based on salary
- Life Insurance – coverage for all employees from the date of hire with no contribution required
- Extended leave policies – Maternity leave (up to 180 days) and Paternity leave (20 days)
- Meal and/or Food Allowance – Caju Benefits
- Education Assistance – for dependents up to secondary school
- TotalPass
- Length-of-service bonus – employees receive an additional salary payment (based on tenure) to be paid when taking vacation
Job title
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