Hybrid Business Support Analyst Lead – Property & Casualty PMO

at USAA

• Job title: Business Support Analyst Lead – Property & Casualty PMO
• Job type: Full Time
• Experience level: Senior
• Salary: $103,450 - $197,730 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, San Antonio, United States

About the role

• Business Support Analyst Lead leveraging data analysis for strategic insights in Property & Casualty Portfolio. Collaborating with stakeholders to enhance operational efficiency and business outcomes.

Responsibilities

• Evaluates complex business data and trends to recommend changes in methods or procedures.
• Provides support and direction to team members and functional partners.
• Applies subject-matter-expert functional knowledge to produce complex work deliverables.
• Assists and mentors team members and project managers.
• Manages broad functional projects and participates as a SME resource.
• Represents the business or staff agency as the subject matter expert.
• Maintains broad system knowledge and stays current on all system enhancements.
• Plans and designs business processes and makes recommendations.

Requirements

• Bachelor’s Degree; OR 4 years of related experience may be substituted in lieu of degree.
• 8 years of experience in end-to-end analysis and/or operations experience.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements.
• Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, SQL.
• Experience applying best practices to identifying and interpreting trends or patterns in data.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance