Hybrid Dutch Technical Support Agent

at NewCo Communications

• Job title: Dutch Technical Support Agent
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Java, SQL
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Technical Support Agent providing inbound technical support for Dutch-speaking clients in Barcelona. Assisting with technical setups and ensuring customer satisfaction in a hybrid environment.

Responsibilities

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B).
• Assisting new customers (merchants) with technical set-up of their account.
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations).
• Ensuring continuity of the merchant business by responding quickly and correctly.
• Providing additional product information.
• Maintaining a strong customer relationship.
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

• Native-level proficiency in Dutch (both spoken and written).
• Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
• 1-2 years of work experience in technical support / customer service in a technical environment.
• Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
• A high school diploma or equivalent qualification is required.
• Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

Benefits

• Multicultural, fun, and friendly work environment.
• Hybrid working model.
• Internal growth opportunities (amazing opportunities for career progression).
• Staff incentives and reward schemes.
• Permanent position and competitive salary.
• Unlimited coffee, fresh fruit during office days.
• Free online Spanish lessons (outside working hours).
• Free PT-sessions.
• Comprehensive support for mental health and well-being.