Payroll & HR Professional managing comprehensive HR administration and payroll processes in Gdańsk. Collaborating with external service providers and ensuring compliance with Polish labor law.
About the role
- Payroll Lead responsible for customer support and operational excellence in Employee Central Payroll. Managing team mentorship and configuration support for a diverse portfolio of payroll customers.
Responsibilities
- Lead day-to-day functional support for multiple ECP customers in a managed services environment
- Analyze, configure, and test payroll changes (wage types, schemas, PCRs, tax configuration, off-cycle processing, retro rules)
- Own escalated tickets requiring senior-level expertise and ensure timely resolution within SLA
- Review recurring defects and recommend preventive configuration or process changes
- Serve as a senior escalation point for AMS consultants during triage rotations
- Guide ticket assignment, complexity evaluation, and root-cause analysis
- Identify any configuration issues which would be best serviced via a project
- Maintain high-quality documentation and ensure all solutions follow internal standards
- Train and mentor junior support analysts
- Help refine AMS processes, triage playbooks, and knowledge-base content
- Support continuous improvement initiatives within the payroll BPO
Requirements
- 10+ years of SAP HCM Payroll or Employee Central Payroll experience
- Strong understanding of USA payroll, schemas, PCRs, tax models, off-cycles, garnishments, and retro calculations
- Experience supporting ECP in a multi-customer or BPO environment strongly preferred
- Comfortable working across multiple systems, environments, and customers
- Hands-on experience with transport management and payroll testing cycles
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Able to simplify complex payroll issues for internal teams
- Highly organized; able to prioritize multiple requests simultaneously
- Customer-service mindset with a focus on stability and accuracy in payroll
Benefits
- Competitive salary
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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