Business Operations Specialist driving strategic process improvements in legal operations at Gartner. Managing billing, eDiscovery, and operational reports to enhance business continuity and compliance.
About the role
- Business Process Owner at USAA developing and improving processes to enhance business performance. Collaborating with stakeholders and leading process improvement initiatives in financial services.
Responsibilities
- Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
- Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
- Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
- Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
- Develops communication plans for customers and internal stakeholders
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
- Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
- Provides mentorship and guidance support for team and applicable business partners
- Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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