Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
About the role
- Business Operations Manager managing operational practices and customer contract execution in WW Managed Print Services. Collaborating with global and local teams to ensure compliance with Lexmark’s capabilities.
Responsibilities
- Ensure WW Managed Print Services processes are executed as per Lexmark’s capabilities
- Manage day-to-day contract execution, escalation management, and customer reports
- Work closely with global and operational teams to provide alignment on operational practices and customer contractual requirements
- Support WW system/process changes and continuous improvement activities
- Coordinate and drive billing issues resolution
Requirements
- In-depth understanding of Lexmark’s global processes and systems
- Consultation/guidance to Lexmark pre-sales team on capabilities and services
- Contractual interpretation and management of customer requirements
- Coordination with Customer Operations and back office teams
- Ability to monitor/audit process execution
- Experience in customer service/managed services
- Ability to facilitate meetings and communicate effectively with cross-functional teams
- Must possess analytical skills
Benefits
- robust benefits package designed to support your growth
- well-being
- life beyond work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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