Business Operations Specialist driving strategic process improvements in legal operations at Gartner. Managing billing, eDiscovery, and operational reports to enhance business continuity and compliance.
Responsibilities
Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support
Manage legal billing operations, including invoices and vendor onboarding
Act as a liaison between L&C and cross-functional partners
Build and maintain strong relationships with Outside Counsel partners
Execute eDiscovery requests and ensure accurate documentation
Triage and prioritize incoming requests using multiple dashboards
Develop and analyze operational reports to inform decision-making
Support onboarding and mentorship of new L&C team members
Bring new ideas to Operations leadership on a consistent basis
Requirements
3-5 years of experience in legal operations, compliance, or related roles
Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
Strong communicator with the ability to present complex information clearly in written and verbal form
Proven ability to identify, implement, and clearly document processes and related improvements
Benefits
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount
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