Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
BS
Hybrid Commercial Administrative Employee – Customer Service, Branch Support, Deputy Team Lead (prospective)
Posted 3 weeks ago
About the role
- Provide phone-based customer support for branches and customers and manage branch supplies, store set-ups and travel arrangements. Take on project responsibilities and, after onboarding, the opportunity to act as deputy team lead.
Responsibilities
- You are the friendly voice on the phone for our branches and customers and find the right solution for every inquiry
- You ensure our branches are always well equipped — from coordinating with central warehouses to managing movable furniture
- You organize everything related to new openings: from sourcing necessary accessories to purchasing inventory items
- You handle hotel bookings and travel expense reports for our branch teams while always keeping an overview
- You are responsible for your own projects and contribute ideas to further develop and optimize our branch service processes together with the team
- After successful onboarding, we offer you the opportunity to independently take on tasks on behalf of the team lead — allowing you to assume responsibility and grow both professionally and personally
Requirements
- You have completed commercial vocational training and ideally already have experience in customer service
- You work carefully and conscientiously and do not lose overview even when managing many tasks
- You are an organizational talent, think solution-oriented and tackle challenges with initiative
- You can empathize with others and communicate empathetically — both internally and externally
- You are confident with Outlook and other common tools and use them routinely in your daily work
- If the prospect of team leadership appeals to you, you have an interest in management tasks and experience in project management
Benefits
- Flexible work: one home office day per week and flexible working hours to support your work–life balance
- Culinary perks: complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
- Modern workplaces: inspiration from our co‑working spaces and innovative, green meeting rooms
- Scope to shape your role: flat hierarchies, an open company culture and exciting projects
- Floral advantages: 20% employee discount plus regular seasonal cut flowers, plants and decorative items for your home
- A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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