Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
BS
Hybrid Commercial Administrative Employee – Customer Service, Branch Support, Deputy Team Lead (prospective)
Posted 4 months ago
About the role
- Provide phone-based customer support for branches and customers and manage branch supplies, store set-ups and travel arrangements. Take on project responsibilities and, after onboarding, the opportunity to act as deputy team lead.
Responsibilities
- You are the friendly voice on the phone for our branches and customers and find the right solution for every inquiry
- You ensure our branches are always well equipped — from coordinating with central warehouses to managing movable furniture
- You organize everything related to new openings: from sourcing necessary accessories to purchasing inventory items
- You handle hotel bookings and travel expense reports for our branch teams while always keeping an overview
- You are responsible for your own projects and contribute ideas to further develop and optimize our branch service processes together with the team
- After successful onboarding, we offer you the opportunity to independently take on tasks on behalf of the team lead — allowing you to assume responsibility and grow both professionally and personally
Requirements
- You have completed commercial vocational training and ideally already have experience in customer service
- You work carefully and conscientiously and do not lose overview even when managing many tasks
- You are an organizational talent, think solution-oriented and tackle challenges with initiative
- You can empathize with others and communicate empathetically — both internally and externally
- You are confident with Outlook and other common tools and use them routinely in your daily work
- If the prospect of team leadership appeals to you, you have an interest in management tasks and experience in project management
Benefits
- Flexible work: one home office day per week and flexible working hours to support your work–life balance
- Culinary perks: complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
- Modern workplaces: inspiration from our co‑working spaces and innovative, green meeting rooms
- Scope to shape your role: flat hierarchies, an open company culture and exciting projects
- Floral advantages: 20% employee discount plus regular seasonal cut flowers, plants and decorative items for your home
- A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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