Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
CC
Hybrid Patient Access Associate II – Financial Counseling, Customer Service
Posted last month
About the role
- Coordinate and perform multiple complex functions within the Patient Access department at CT Children’s Medical Center. Seeking candidates with healthcare experience to enhance team operations.
Responsibilities
- Coordinates and performs multiple complex functions within the Patient Access department.
- Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems.
- Identifies opportunities for process improvements and offers potential solutions.
- Participates in meetings as a representative of the department.
- Serves as a resource to team members for training, problem resolution, etc.
- Performs all duties in a manner that promotes a team concept.
Requirements
- High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
- 5-7 years directly related experience preferred; Healthcare experience required.
- Associates Degree preferred.
- CHAA (Certified Healthcare Access Associate) preferred.
- Intermediate knowledge of MS Word and Excel.
- ADT systems and Insurance Verification systems (EPIC preferred).
- Knowledge of Managed Care, referral/pre-certification/ authorization process.
- HIPAA.
Benefits
- Education Benefits
- Health Insurance
- Paid Time Off
- 401K Retirement Plan
- Career Development Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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