Hybrid Junior Revenue Operations Administrator

at Ukio

• Job title: Junior Revenue Operations Administrator
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Revenue Ops Specialist managing booking procedures to ensure smooth guest check-ins at Ukio, a startup revolutionizing residential real estate.

Responsibilities

• Manage the end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
• Own and manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
• Monitor extensions (EXTs) and follow up on unpaid or failed payments.
• Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
• Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
• Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
• Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
• Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
• Maintain full visibility of check-ins, check-outs, and pending payments across markets.
• Identify data gaps and propose improvements to enhance data quality and operational efficiency.
• Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
• Classify and review VIP clients according to internal standards and ensure proper tagging in the system.

Requirements

• Good level and knowledge of Office
• Time management, proactivity and organization skills
• C1 English level and C1 Spanish level
• Flexible, resilient and content with ambiguity and changes.
• Confident with working in cross-functional teams.
• Comfortable performing in a start-up environment.

Benefits

• Private Health Insurance with ALAN
• Flexible retribution with Payflow
• UKIO Anniversary gift
• Team buildings and office events
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!