Technical Account Manager enabling customer success and product adoption at SpyCloud. Collaborating across teams to address technical challenges and deliver value to customers.
About the role
- Technical Account Manager facilitating client success through the UiPath automation platform. Guiding strategic customers in adoption plans and technical advisory for optimal outcomes.
Responsibilities
- Take ownership of your customers' technical success with the UiPath Platform
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
- Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
- Provide technical advisory to customers through webinars, demos, and speaking engagements
- Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
Requirements
- A degree in Computer Science or relevant degree
- A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
- Fluency in written and spoken English + Italian or German or Spanish
- Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
- Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
- Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
- Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Willingness to travel for client interactions up to 25% of the time
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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