Technical Account Manager enabling customer success and product adoption at SpyCloud. Collaborating across teams to address technical challenges and deliver value to customers.
About the role
- Technical Account Manager managing technical relationships with enterprise customers at Rapid7. Guiding successful product deployment and ensuring long-term security outcomes through strategic partnership.
Responsibilities
- Manage the technical relationship between Rapid7 and its largest enterprise and federal customers
- Act as a trusted advisor, guiding customers in successful deployment and use of Rapid7 products
- Ensure customer success through strategic technical partnership
- Understand customer business objectives and apply technical expertise to drive outcomes
- Serve as the technical owner for assigned accounts, supporting both planning and execution needs
- Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
- Act as the advocate and voice of the customer within Rapid7
- Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
- Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
- Travel up to 10% to meet with customers onsite
Requirements
- 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
- Strong account management and project management skills
- 4+ years of hands-on Linux experience, including supporting Linux-based applications
- 3+ years of networking experience
- Excellent communication and customer service skills, both written and verbal
- Adaptability and eagerness to learn new technologies
- Collaborative mindset with the ability to make independent decisions
- Proven problem-solving skills and ability to define solutions for complex challenges
- Nice to Have: Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
- SQL experience (required baseline)
- Familiarity with scripting languages
- Proficiency with Rapid7 or similar cybersecurity products
- Penetration testing experience
- 3+ years of direct security experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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