Technical Account Manager enabling customer success and product adoption at SpyCloud. Collaborating across teams to address technical challenges and deliver value to customers.
About the role
- Technical Account Manager in cybersecurity supporting strategic clients with incident responses and security indicators. Involvement in crisis exercises and compliance in regulated environments.
Responsibilities
- Collect, analyze and present indicators (KPIs/KRIs) and trend/progress dashboards for strategic clients;
- Review, verify and present technical and executive reports, translating complex security operations for different stakeholder levels;
- Support the incident response and digital forensics lifecycle, ensuring the Incident Response Plan (IRP) is followed, tested and maintained;
- Design, elicit requirements and conduct Tabletop (TTX) exercises, developing realistic scenarios to test client readiness;
- Analyze and optimize operational metrics such as MTTD (Mean Time to Detect) and MTTR (Mean Time to Respond);
- Experience with SIEM and ITSM tools, as well as proficiency in defensive technologies (EDR/XDR, NGFW, WAF, NDR, ZTNA and Identity Management);
- Hands-on mastery of MITRE ATT&CK for mapping attacker tactics and techniques;
- Solid knowledge of frameworks such as the NIST Cybersecurity Framework or ISO 27001;
- Strong concepts in detection engineering and defensive operations with the Blue Team;
- Availability to travel and attend on-site client visits nationwide.
Requirements
- Knowledge of quality methodologies and processes: Six Sigma and DMAIC (Define, Measure, Analyze, Improve, Control), FMEA (Failure Mode and Effects Analysis) and AQL (Acceptance Quality Limit);
- Industry certifications: CISSP, CISM, CompTIA CySA+ or ITIL;
- Previous experience servicing strategic clients;
- Experience with crisis exercises, TTX or management of real incidents;
- Experience working in regulated environments or with high compliance requirements.
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance;
- Transportation allowance;
- Life insurance;
- SESC partnership;
- ACATE partnership;
- Flexible benefits: at Teltec, we also allow flexible use of our benefits, giving employees autonomy to allocate them according to their preferences across the following categories: meals, food, health, education and mobility;
- Pet health plan - Guapeco;
- Reduced working hours for breastfeeding mothers: to support new mothers balancing work and infant care, we have a policy for reduced working hours for breastfeeding;
- Scholarship program for postgraduate studies (graduate degrees, MBAs, specializations);
- Foreign language scholarship program;
- Runtec Program: we invest in incentives for Solutions team members to participate in sports competitions;
- Momento Conectar: a program offering practical physical activity classes aimed at improving the quality of life of our Solutions;
- Hybrid work model to enjoy the best of both worlds;
- Coffee, fruit and snacks available;
- 100% subsidy for technical certifications;
- Benefits club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass) and Feirinha da Caju;
- Birthday day off;
- Refer-a-friend program: bonuses for referring and hiring professionals;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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