Technical Account Manager ensuring customer success and platform adoption with Genesys Cloud software. Leading cross - functional efforts and maintaining strong customer relationships across multiple states.
About the role
- Technical Account Manager responsible for managing strategic customer relationships in automotive benchmarking and data analytics. Driving customer success and leveraging a collaborative environment.
Responsibilities
- Manage and develop long-term relationships with strategic customers
- Ensure customer satisfaction, adoption, and long-term retention
- Act as a trusted technical advisor, translating customer needs into actionable insights
- Analyze customer usage data to identify risks and expansion opportunities
- Proactively manage customer pain points and escalation situations
- Collaborate closely with Sales, Engineering, and Product teams
- Promote the value of A2MAC1 products, analytics tools, and solutions
Requirements
- Bachelor’s degree in Engineering, Computer Science, Data Analytics, or a related technical field (or equivalent professional experience)
- Experience in Customer Success, Technical Account Management, or similar customer-facing technical roles
- Proven ability to manage complex, enterprise-level customer relationships
- Strong analytical and problem-solving skills, with the ability to interpret technical and usage data
- Excellent communication and stakeholder management skills
- Ability to work in a dynamic, international, and fast-moving environment
- Fluent German (native or near-native level) and fluent English are mandatory
Benefits
- Monthly subsidy of 50 EUR (Wellpass)
- Meal subsidies
- Work in an international environment with exciting challenges and a dynamic team spirit
- Team events such as B2Run, Oktoberfest, and Christmas celebrations
- Free fresh fruit, coffee, tea, water, and nuts
- Modern office, easily accessible by public transport and car
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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