Technical Account Manager enabling customer success and product adoption at SpyCloud. Collaborating across teams to address technical challenges and deliver value to customers.
About the role
- Technical Account Manager providing ownership of technical client services. Ensuring value from solutions through expertise in cloud platforms and project management.
Responsibilities
- Provides a point of ownership for technical aspects of the client's service, once engaged.
- Provides the technical knowledge and insight to resolve performance and capacity issues.
- Creates a roadmap to ensure the client is gaining value from the solutions provided.
- Develops and owns the customer's technical roadmap and how it aligns to customer goals.
- Explores opportunities for innovation and optimisation within existing customer contracts.
- Chairs technical platform reviews and owns technical roadmaps.
- Identifies trends and prevent issues from occurring by being proactive.
- Acts as a technical liaison between customers, service engineering teams and support.
- Ensures that all communication, interactions, assignments, details and actions are clear, effective, timely.
Requirements
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions
- Backups, and Disaster Recovery.
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions.
- Have a good understanding of Cyber Security Professional Services and Strategic Planning best practises.
- Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities.
- Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders.
- Have strong project management abilities, ideally with knowledge of ITIL best practices.
Benefits
- £Competitive package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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