Senior Manager elevating strategic client partnerships in tax and flood services at Cotality. Ensuring client satisfaction, retention, and revenue growth through exceptional service delivery.
About the role
- Housing Specialist assisting clients with access to services and basic needs support. Collaborating with treatment teams and community agencies to ensure effective case management.
Responsibilities
- Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals.
- Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.
- Assist Program Manager with day-to-day operations.
- Maintain staff productivity and monitor client records for contract compliance, treatment fidelity, and quality improvement.
- Provide client service coordination/case management including treatment team to assist clients in meeting basic needs and symptom management.
- Develop, evaluate, and implement treatment goals and plans in conjunction with the treatment team.
- Provide direct client care and complete accurate and timely documentation, meet minimum billable requirements for direct client services per contract.
- Perform shift management duties in coordination with other staff as directed by Program Manager.
- Facilitate placement including pre-placement visits, and transportation as needed.
- Shift coverage including part of the on-call team.
- Provide field-based services as required by program and client need.
- Maintain confidentiality of client’s care.
- Participate in scheduled program meetings.
- Other relevant duties as assigned.
- Build and maintain partnerships with community and housing agencies.
- Track and monitor HMIS, AppFolio, and other program systems.
- Complete monthly and quarterly reports as required.
Requirements
- Bachelor’s degree in behavioral science and one year of experience or Associate’s degree in behavioral science and three years of experience or 5 years of experience in the behavioral health field or SUD Certification/Registration.
- Valid CA driver’s license and current auto insurance per contract requirements required.
- Experience providing mental health and/or substance use disorder services preferred.
- Cultural competency understanding required.
- Bilingual preferred.
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