Senior Manager elevating strategic client partnerships in tax and flood services at Cotality. Ensuring client satisfaction, retention, and revenue growth through exceptional service delivery.
About the role
- Utility Management Specialist delivering high-impact solutions for five core service areas. Join Hazen’s UMS group to build Trusted Advisor relationships in water infrastructure.
Responsibilities
- Deliver high-impact solutions across five core service areas: Organizational Health & Resilience, Economic & Financial Services, Asset Management, Technology & Business Intelligence, Public Outreach & Communication
- Designing and implementing utility management and asset management plans throughout their lifecycle
- Assisting with field assessments of infrastructure
- Building and maintaining management tools such as structured databases, interactive business intelligence platforms, and data visualization dashboards
- Preparing polished client proposals and presentations
- Contributing to pursuit development, project scoping, and in time leading pursuits as a Pursuit Manager
- Serving as Project Manager for UMS engagements
- Leading client interactions and coordinating with engineering, planning, and science teams
- Supervising and mentoring junior UMS staff, while supporting quality assurance of deliverables
- Diagnosing client needs and developing strategic, customized solutions
Requirements
- 7-12 years of relevant professional experience
- Bachelor's degree in engineering, economics, finance, business, data science, or a related field required
- Master's degree / MBA preferred
- Proficiency in Microsoft Office 365 and experienced with database management tools such as Excel, Access, and SQL
- Hands-on experience with business intelligence and data tools (e.g., Power BI, Power Apps, etc.)
- Exceptional verbal, written, and presentation skills
- Strong analytical thinking, attention to detail, and problem-solving ability
- Collaborative team player who is also self-motivated and capable of working independently
- Sound ethics and adherence to Hazen's safety, quality, and professional standards.
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
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