Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI - driven solutions.
AW
Onsite Medical Case Manager – Care Coordinator
Posted 2 minutes ago
About the role
- Care Coordinator responsible for timely assignment of youth to Medical Case Management services in Illinois. Collaborating with health information systems and ensuring proper documentation and compliance.
Responsibilities
- Ensure timely access and assignment of youth for ongoing Medical Case Management (MCM).
- Assist in final review of completed interim critical case activities.
- Review and monitor daily, weekly, and monthly reports to identify cases approaching funder benchmarks.
- Assign and reassign youth to MCM services within required timeframes, including: New custody cases within 5 business days after the 45-day interim period (95% benchmark). Reassignments within 14 days of receipt from the Ongoing Medical Case Management Agency.
- Conduct outreach to PCP/Dental providers for transfers involving youth ages 0–5 and pregnant youth.
- Prepare and forward complete MCM assignment packets—inclusive of health information, placement details, and contact information—according to contractual timelines.
- Generate and distribute written correspondence informing caregivers, youth, caseworkers, and providers of assigned MCM services.
- Work with the Medical Records Clerk to ensure closed cases are properly prepared for storage and long-term retention.
- Produce standard and custom reports using information system tools as directed by the HealthWorks supervisor.
- Gather and maintain data for reporting and analytics needs within HealthWorks.
- Complete all assigned data entry in the HealthWorks Database/SACWIS and Athena systems.
- Review and complete tasks associated with SACWIS reports and other DCFS reporting requirements.
- Use system reports to support data integrity and sanitization of the information system.
- Submit daily production reports to the immediate supervisor detailing assignment status, pending items, and issues.
- Perform all other duties as assigned.
Requirements
- Bachelor’s or Associate’s degree in Social Work, Computer Science, Human Services, or related field; OR equivalent education and experience.
- Three years of professional experience in social services preferred.
- Ability to read, analyze, and interpret data and case documentation.
- Strong verbal and written communication skills.
- Ability to solve practical problems and work with concrete variables.
- Ability to compute rates, ratios, and percentages; interpret charts and graphs.
- Working knowledge of databases, spreadsheets, Excel, and Access required.
- Valid driver’s license and automobile insurance.
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