Digital Project Manager managing digital campaigns for leading FMCG brands at a top digital agency. Ensuring project success through effective team communication and management of external partners.
About the role
- Gerente de Solução ao Cliente liderando equipe de atendimento e garantindo satisfação em serviços financeiros. Implementando melhorias e estratégias para otimizar a experiência do cliente.
Responsibilities
- Lead commercial support teams, working in strategic partnership with the Sales department
- Develop strategies to improve the customer experience
- Manage complaints and ensure effective resolutions
- Monitor team performance metrics and propose improvements
- Collaborate with other departments to ensure customer satisfaction
- Ensure customer satisfaction, portfolio growth, and achievement of business targets
- Conduct strategic client visits and support the sales team to strengthen relationships
- Maintain direct interface with clients, regional teams, and account executives to maximize business opportunities
- Handle strategic negotiations and complex requests to improve agility and delivery efficiency
- Optimize processes and operational workflows to reduce rework and enhance the customer experience
- Implement improvements and automations in partnership with IT, including solutions on the client’s website
- Define and implement SLAs to ensure agile, standardized, and high-quality service
Requirements
- Prior experience in customer service (contractor/B2B), within financial institutions such as FIDCs (Receivables Investment Funds)
- Strong leadership and problem-solving skills
- Excellent communication skills
- Familiarity with CRM tools
- Degree in Business Administration, Marketing, or related fields
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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