Senior Manager elevating strategic client partnerships in tax and flood services at Cotality. Ensuring client satisfaction, retention, and revenue growth through exceptional service delivery.
About the role
- Gerente de Solução ao Cliente liderando equipe de atendimento e garantindo satisfação em serviços financeiros. Implementando melhorias e estratégias para otimizar a experiência do cliente.
Responsibilities
- Lead commercial support teams, working in strategic partnership with the Sales department
- Develop strategies to improve the customer experience
- Manage complaints and ensure effective resolutions
- Monitor team performance metrics and propose improvements
- Collaborate with other departments to ensure customer satisfaction
- Ensure customer satisfaction, portfolio growth, and achievement of business targets
- Conduct strategic client visits and support the sales team to strengthen relationships
- Maintain direct interface with clients, regional teams, and account executives to maximize business opportunities
- Handle strategic negotiations and complex requests to improve agility and delivery efficiency
- Optimize processes and operational workflows to reduce rework and enhance the customer experience
- Implement improvements and automations in partnership with IT, including solutions on the client’s website
- Define and implement SLAs to ensure agile, standardized, and high-quality service
Requirements
- Prior experience in customer service (contractor/B2B), within financial institutions such as FIDCs (Receivables Investment Funds)
- Strong leadership and problem-solving skills
- Excellent communication skills
- Familiarity with CRM tools
- Degree in Business Administration, Marketing, or related fields
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Regional Manager overseeing commercial strategies and team performance at financial services company. Focused on client relations and market opportunities in Campinas/SP.
Regional Manager at SB Crédito focusing on team leadership and strategic growth in Ribeirão Preto. Developing strategies for client acquisition and managing commercial operations in the area.
Commercial Manager in Yellot focusing on sustainable solar energy projects and team management. Responsible for strategy, market analysis, and client negotiations.
Digital marketer enhancing user experience across websites for Access, leading SEO and UX initiatives. Spearheading projects and optimizing strategies to drive lead generation and improve conversion.
Utility Management Specialist delivering high - impact solutions for five core service areas. Join Hazen’s UMS group to build Trusted Advisor relationships in water infrastructure.
Housing Specialist assisting clients with access to services and basic needs support. Collaborating with treatment teams and community agencies to ensure effective case management.
Care Coordinator responsible for timely assignment of youth to Medical Case Management services in Illinois. Collaborating with health information systems and ensuring proper documentation and compliance.
Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI - driven solutions.
Assistant Manager supporting Corporate Banking operations at Barclays. Providing tools and training for income growth and client insights alongside report preparation and workflow management.