Drittmittelmanager*in supporting international research within the Faculty of Geosciences, Geography, and Astronomy. Collaborating with project leaders on third - party funded projects within an academic environment.
About the role
- Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI-driven solutions.
Responsibilities
- Own the success strategy for Onit's customers in the scale, ensuring long-term satisfaction, retention, and growth.
- Drive adoption in our scalable programs such as Office Hour and Ask Me Anything sessions as well as host these sessions.
- Serve as the advocate for account base, building trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT).
- Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions, serving as a product expert and help guide our customers in getting the most value out of their system.
- Facilitate problem-solving for both our customers and internal stakeholders.
- Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement.
- Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes. Foster knowledge-sharing and continuous improvement across the Customer Success organization.
- Collaborate cross-functionally with the Implementation, Support, Marketing, Product, Account Management Teams to deliver seamless customer experience.
Requirements
- 2+ years of professional experience
- Experience in Customer Success, Account Management, or Implementation.
- Background in Consulting or Software (Legal Software is a plus).
- Strong understanding of SaaS business models and metrics.
- Startup Experience working within a small Customer Success Org.
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Retail Shift Manager at Empire State Building, executing retail operations for optimal customer experiences. Overseeing cleanliness, staffing, and compliance with retail standards.
Manager I assisting Branch management in executing QSR restaurant operations. Ensuring high operational standards and supervising day - to - day activities of associates.
Retail Shift Manager at Chicago O'Hare Airport overseeing retail operations for optimal customer experiences. Responsible for operational readiness and merchandising standards enforcement.
Assistant General Manager overseeing restaurant operations at Chili's, ensuring high standards and staff management. Responsibilities include daily procedures, staffing, and customer interactions.
Manager I position assisting Branch management in executing QSR operations and ensuring high operational standards in the restaurant.
Stock Shift Manager overseeing stock operations and team during assigned shifts at Houston Space Center. Ensuring compliance with safety, operational standards, and inventory accuracy.
Manager Buying for Designer Brands at QVC in Düsseldorf. Overseeing product areas and leading the buying team in a hybrid work environment.
Senior Manager, Credit Oversight enhancing quality and transparency in credit assessments for Business Banking. Perform peer reviews, identify gaps, and train stakeholders across credit teams.
Solutionsmanager for Smart Grid Systems at Omexom, involved in digitalizing analog systems and developing customer - specific solutions. Collaborating with various teams to enhance energy distribution.