Care Coordinator responsible for timely assignment of youth to Medical Case Management services in Illinois. Collaborating with health information systems and ensuring proper documentation and compliance.
About the role
- Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI-driven solutions.
Responsibilities
- Own the success strategy for Onit's customers in the scale, ensuring long-term satisfaction, retention, and growth.
- Drive adoption in our scalable programs such as Office Hour and Ask Me Anything sessions as well as host these sessions.
- Serve as the advocate for account base, building trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT).
- Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions, serving as a product expert and help guide our customers in getting the most value out of their system.
- Facilitate problem-solving for both our customers and internal stakeholders.
- Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement.
- Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes. Foster knowledge-sharing and continuous improvement across the Customer Success organization.
- Collaborate cross-functionally with the Implementation, Support, Marketing, Product, Account Management Teams to deliver seamless customer experience.
Requirements
- 2+ years of professional experience
- Experience in Customer Success, Account Management, or Implementation.
- Background in Consulting or Software (Legal Software is a plus).
- Strong understanding of SaaS business models and metrics.
- Startup Experience working within a small Customer Success Org.
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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