Food Retail Brand Location Manager developing and implementing dining solutions at Aramark. Overseeing multiple dining operations including Starbucks and Qdoba while managing team performance.
About the role
- Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI-driven solutions.
Responsibilities
- Own the success strategy for Onit's customers in the scale, ensuring long-term satisfaction, retention, and growth.
- Drive adoption in our scalable programs such as Office Hour and Ask Me Anything sessions as well as host these sessions.
- Serve as the advocate for account base, building trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT).
- Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions, serving as a product expert and help guide our customers in getting the most value out of their system.
- Facilitate problem-solving for both our customers and internal stakeholders.
- Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement.
- Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes. Foster knowledge-sharing and continuous improvement across the Customer Success organization.
- Collaborate cross-functionally with the Implementation, Support, Marketing, Product, Account Management Teams to deliver seamless customer experience.
Requirements
- 2+ years of professional experience
- Experience in Customer Success, Account Management, or Implementation.
- Background in Consulting or Software (Legal Software is a plus).
- Strong understanding of SaaS business models and metrics.
- Startup Experience working within a small Customer Success Org.
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead Supervisor responsible for driving sales and operational processes in a luxury retail environment. Collaborating with Store Managers to enhance customer experience and team performance.
Owns the Amazon Spain marketplace, emphasizing listing quality, SEO, and sales conversion. Collaborates with cross - functional teams ensuring product availability and optimal customer experience.
Project Leader/Manager responsible for end - to - end project contributions at a technology company. Managing documentation, deployments, and collaborating across technical and functional teams.
Senior Manager Investigations for UK Research and Innovation supporting counter fraud initiatives and collaborating across teams. The role promotes proactive identification of fraud risks and assurance processes.
Manager of Product Strategy & Analysis leading marketing and product acquisition strategies for membership and deposit products. Driving team performance and aligning with corporate objectives.
Loss Forecasting Manager supporting analytics for loss forecasting in the US credit card industry. Role requires expertise in forecasting and policy strategy with strong analytical skills.
Business Manager responsible for management of clients’ portfolio and go to market strategy for Acosta. Increasing sales and market share while ensuring profitability for manufacturers and Acosta.
Entry - Level Environmental Task Manager supporting environmental remediation projects at Arcadis. Collaborating with senior managers on technical writing and project coordination.
Nuclear Quality Manager overseeing Nuclear Quality Management System in the United States. Leading compliance efforts and supporting quality assurance in nuclear power projects.