Product Sales Specialist at BlackHawk Industrial responsible for increasing sales and profitability. Develops and executes strategies to support local account managers for product line success.
About the role
- Sales Representative in a car dealership scheduling appointments and engaging with customers about car services. Focused on customer satisfaction and administrative support.
Responsibilities
- Schedule new car delivery customers first service appointment.
- Learn how customers define values and design a personalized contact strategy.
- Multi-channel communication with customer: contact via email, phone and website.
- Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
- Administrative support for all correspondence; promotions, community events, mailers, service notification, etc.
- Proactive outbound calls to schedule regular maintenance, recalls and preventive services.
- Up selling and providing information on services to customers.
- Respond to inbound customer requests and questions.
- Provide customers with vehicle status information when needed.
- Outbound service, follow up calls.
- Assist with any parts inquiries and warranty information.
- Maintain and update customer and vehicle information during every contact in database.
- Address or escalate any potential issues identified by customer.
Requirements
- A minimum of one (1) year of experience in sales and customer service.
- Ability to handle technological tools, keyboard, and MS Office.
- Organizational skills and effective time management.
- High School Diploma or GED.
- Proficiency in the English language (preferable).
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