Service Delivery Coordinator coordinating managed services operations alongside engineering teams at Deloitte Consulting Philippines. Ensuring service quality and continuous improvement for high - profile clients.
About the role
- Internal Sales Representative acting as primary contact with customers at Lumen. Handling inquiries, processing orders, and ensuring customer satisfaction in electrical distribution.
Responsibilities
- Receive customer calls and provide appropriate information regarding pricing and products, conducting research as needed.
- Enter customer orders into the system.
- Follow up with customers on orders in progress.
- Track corporate requests, analyze reports and take action.
- Take necessary steps to resolve customer service issues in a timely manner and ensure follow-up.
- Proactively suggest related and/or alternative products when appropriate.
- Keep technical product knowledge up to date.
- Other related duties.
Requirements
- Two (2) years of experience in customer service and sales
- DEP (Diploma of Vocational Studies) in Electrical/Electronics or sales training (an asset)
- Good knowledge of the electrical distribution market
Benefits
- We believe in professional development: training, career opportunities and tuition reimbursement.
- We have an employee recognition program: corporate events, social club, employee assistance program and employee discounts.
- We take care of our employees: a flexible benefits program including medical, dental, vision, health spending account, RRSP contribution, life insurance and disability insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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